Job Title: Customer Service Specialist
Job Summary
We are seeking a dedicated and personable Customer Service Specialist to provide superior support to our clients. As the initial point of contact for all client inquiries, you will handle communications via phone, chat, and email, ensuring a positive experience at every interaction. The ideal candidate is detail-oriented, eager to learn, and excels at both written and verbal communication. A background in customer service and bilingual capabilities is a plus.
Key Responsibilities
- Deliver a superior client experience by addressing inquiries and resolving issues in a timely and professional manner.
- Serve as the first point of contact for all client communications, using phone, chat, and email channels.
- Maintain a positive and professional attitude while actively listening to client needs.
- Exhibit a strong work ethic and attention to detail to ensure client satisfaction.
- Continuously learn about our products and services to better assist clients.
Qualifications
- Experience in a customer service role is strongly preferred.
- Some college experience; a degree is preferred but not required.
- Excellent written and verbal communication skills.
- Basic computer skills, with the ability to learn new systems quickly.
- Bilingual abilities are a plus.
Personal Attributes
- Positive attitude with a willingness to go the extra mile for clients.
- Self-starter with a strong desire to learn and grow.
- Detail-oriented and capable of managing multiple tasks simultaneously.
Join our team and become the friendly, knowledgeable voice that ensures our clients have a seamless and enjoyable experience with Sign Flyers. Apply today!