Shipping
ORDER SHIPPING & DELIVERY
Sign Flyers will always act to make sure that any production difficulties do not delay delivery schedules. In no case shall Sign Flyers be liable for any consequential or damages resulting from any delay in shipment or delivery.
All Sign Flyers customers agree not to hold Sign Flyers liable for delays in shipments caused by weather conditions, shipping company delays, international customs issues or any other circumstances beyond Sign Flyers direct control. Sign Flyers shipment and delivery dates are calculated based upon estimates provided by our suppliers.
Sign Flyers will always act to make sure that delivery schedules are met. However, unexpected equipment failure, malfunction and or technical problems may delay the printing process. In case of delay caused by technical difficulty, rush charges/fees will be refunded or waived where applicable. However, technical difficulty will not be the grounds for order cancellation.
Orders that will be picked up: Please allow up to one additional business day after the turnaround to prepare packages for pickup.
Orders that will be shipped: Please allow one additional business day for receipt of labeling and billing information before counting turnaround time for shipping. For example, if you are quoted a shipping time of 3 business days from February 3rd, please allow the first day for SignFlyers to relay your information to the shipping carrier for the arrival scan, and the following 3 business days/non-holidays for your shipment to arrive.
Please note, some orders may receive tracking information on a Saturday, although the order will not leave our facility until the following business day. In the case of a Monday holiday, the order will leave our facility the following business day.
Please be advised that we do not combine different items or orders for shipping. Due to the nature of gang-run printing, each item may be placed on a separate batch, and each batch may be completed at a different time than the rest of the items on the order. Thus, we ship each item separately to ensure you receive your products as soon as they are ready. We may combine shipping for items that have the same options, such as paper stock, quantity, etc.
Shipping suggestions are estimated and cannot be guaranteed.
Please note: Due to size limitations, we will not ship to PO Boxes.
NEXT DAY AM/PM SERVICE SHIPPING METHOD
Next Day AM/PM delivery is available to all 50 states and Puerto Rico, with some limitations in Alaska and Hawaii (Metro Alaska and Hawaii only).
FREIGHT SERVICE SHIPPING METHOD
Please note that Lift Gate Service adds an additional fee of $75 for Freight orders. Trade Show services also add an additional fee of $125 for Freight orders. Prices are subject to change.
It is the customer’s responsibility to ensure there is truck accessibility at the destination. You must have a dock to receive the shipment. The delivery point needs to be on the ground level. If no one is available at time of delivery, shipment will be sent back and will require a re-shipping cost.
If your shipment requires a Trade Show Service but you do not select the required options upon checkout, we may charge you for those additional charges at any time. It is the customer’s responsibility to ensure all necessary services are added to the order upon checkout.
It is the customer’s responsibility to ensure there is truck accessibility at the destination. You must either have a dock to receive the shipment, or choose Lift Gate Service if you do not have a dock. If your location falls under an area with limited access, you must choose “Limited Access Locations” service. For freight orders, the delivery point needs to be on the ground level, unless you choose “Freight Not Adjacent to Vehicle (Including Inside Pickup or Delivery)” service. Lastly, if you require your shipment to be sorted or segregated, please choose “Sorting and Segregating of Shipments.”
Sorting and Segregating of Shipments or Transfer of Shipments Loaded on Pallet(s), Platform(s), Rack(s), Skid(s) or Other Similar Devices on Delivery
Loading and unloading services does not include any of the following services. Any request for such service shall be subject to a charge of $95.00 per shipment. Charges for these services shall be the responsibility of the party requesting the service, and if uncollectible, Carrier reserves the right to assess the charges against the payor of the freight charges. In all cases, the responsibility for payment of these charges will be irrespective of whether the shipment is prepaid or collect.
Sort or segregate shipments by size, brand, flavor or other distinguishing characteristics.
Assembling freight in such a manner to create a shipment.
Inspecting, dismantling, packing, unpacking of any freight.
When the product terms of sale requires a shipment be sorted or segregated in any manner, but the Shipper fails to tender the shipment in that manner.
No sorting or segregating charge will apply when:
The only service performed is a count necessary to determine the extent and identity of shortages or overages as may have been ascertained by Carrier’s employee.
The shipment tendered to Carrier on pallet(s) and delivery in the same palletized manner in which the freight was tendered to Carrier.
Pickup or Delivery – Limited Access Locations
Before attempting pickup or delivery at Limited Access Locations, Carrier must reach agreement with the consignor or consignee regarding the date and time (approximate) of such pickup or delivery. This arrangement for pickup or delivery shall be made before pickup, or tender of delivery is initially attempted, and shall include at least the following:
The shipment may be delivered to the address on the bill of lading or may be picked up by the consignee at Carrier’s terminal.
Carrier’s next delivery schedule for the delivery area and the delivery requirements, including:
The shipment weight, number of packages and payment requirements
Additional services that may be available and the respective charges, including delivery to positions not immediately adjacent to Carrier’s vehicle (item 566) and lift gate services (item 892)
When Carrier is requested or required to arrange for a pickup or delivery at a location with limited access, the following charge shall apply: $120.00 per shipment
In the case of delivery, the charge provided for in this Item will include an initial notification to make delivery arrangements. Any additional notifications will be subject to the provisions of Item 647 and assessed to the party requiring the additional notice.
Unless the bill of lading is specifically endorsed to show prepayment of these charges, they will be collected from the party who authorized the additional services or the party responsible for the payment of the freight charges. The charges will apply separately for pickup and separately for delivery and will be in addition to all other charges.
The term Limited Access Locations includes, but is not limited to the following:
Churches and all houses of worship
Commercial establishments not open to the walk in public during normal Business Hours
Construction sites (see Note 2)
Fairs and carnivals
Farms and ranches
Individual (Mini) storage units
Military bases / installations
Mine sites (see Note 3)
National parks
Oil fields (see Note 4)
Prisons or other correctional facilities
Schools with no loading dock
Other similar locations where pickup or delivery is restricted or limited (see Item 753 for Residences).
Note 1: Not applicable on Urgent shipments (as defined in Item 822) moving “out-of-network.”
Note 2: Construction site is the site of any construction of buildings, roads or bridges or other structures including the entire property upon which the construction is taking place, and delivery to any facility (such as warehouses, depots, supply houses or similar facilities) located on such property.
Note 3: Mine site is the site of any pit, excavation, shaft or deposit at which coal, ore or minerals is, has been, or will be extracted. Such site or “mine” shall include the entire property upon which the mine is located, and delivery to any facility (such as mine warehouses, mine deposits, mine supply house, mine tipples or similar receiving facilities) located on such property will be considered as delivery to a mine. On shipments involving stop offs, charges apply to each portion of the shipment delivered to a mine site.
Note 4: Oil field is the site of any pit, excavation, shaft, deposit (including tar/oil sand) or rigging at which crude oil, natural gas or other fossil fuel is, has been, or will be extracted. Such site or oil field shall include the entire property upon which the site is located, and delivery to any facility (such as, but not limited to, field warehouses, field deposits, field supply house or similar receiving facilities) located on such property will be considered as delivery to an oil field. On shipments involving stop offs, charges apply to each portion of the shipment delivered to an “oil field” site.
Please note: Shipments destined to certain zip codes will be subject to a per shipment surcharge. This surcharge will be in addition to all other applicable rates and charges, and will be added to the freight bill as a separate line item. The surcharge will be billed to and shall be the responsibility of the party who is responsible for payment of the line haul freight charges. Upon checkout, if your zip code requires a surcharge, the surcharge will be added to the total freight cost.
CUSTOMS, DUTIES AND TAXES FOR INTERNATIONAL ORDERS
Orders that are shipped to countries outside of the U.S. may be subject to customs duties and fees levied by the destination country (“Import Fees”). You may be subject to such Import Fees, which are levied once a shipment reaches your country. You are responsible for all additional charges for customs clearance. Customs policies vary widely from country to country. Sign Flyers does not have control over these fees, nor can we predict the exact cost of these fees. We are not responsible for informing you of the specific fees that will apply; it is your responsibility as the importer and the customer to check what your country’s requirements are for all customs fees, before placing your order. You are responsible for contacting your local customs office for further information. Please be advised that when customs clearance procedures are required, it can cause delays beyond our original delivery estimates. This excludes Canadian orders.
All shipments of $17 dollars or more to Canada are subject to “Custom Clearance Fees” (these duties are included in our shipping and handling charges). All shipments of $17 dollars or more are also subject to Canadian taxes: HST, GST, PST, and QST, depending on their ship to address. Customers are responsible for payment of all duties and taxes.
Shipping rates for high-quantity products depend on the customers access to a shipping dock and forklift, otherwise additional charges may apply.
MAIL INNOVATIONS (ECONOMY) SHIPPING METHOD FOR INTERNATIONAL ORDERS
If you are shipping to a country outside of the U.S., please note that Mail Innovations (Economy) is not trackable and delivery time cannot be guaranteed. This is due to the fact that the final delivery is made by that country’s postal service. Delivery time can be affected by how developed the postal service is for a particular country.
In addition, the shipping carrier cannot support any claims for Mail Innovations (Economy) in the case a package is lost, delayed, or damaged. Neither the shipping carrier nor Sign Flyers is responsible for any issues that occur in transit.
SHIPPING ERRORS & LOST PACKAGES
Lost or damaged claims can only be filed for shipments over $50.00 in value and can only be done within 30 days from package shipment. SignFlyers is not responsible for 3rd party shipping errors, omissions or damaged shipments.
CUSTOMER SUPPLIED INCORRECT ADDRESS
When a package is not delivered due to an error made by the customer in submitting the proper shipping address, Sign Flyers will reship the package with corrected address and charge an additional shipping fee for the shipment.
MAILING SERVICES
Multiple mailings can be held in-house for no more than 2 months.
Since Sign Flyer’s permit number is indicated on the indicia, we will not be able to send you the remaining pieces of your marketing/mailing order. We will only be able to send you 5 samples. Remaining pieces can be stored for up to one month for future mailings, or recycled.
Sign Flyer’s permit indicia is the property of Sign Flyers and can only be used by Sign Flyers. Any misuse of Sign Flyer’s permit indicia is prohibited and will result in automatic cancellation of your account; charges for violation and any postage fees.
MAILING LIST DATA ARE SOLD ON A STRICTLY “AS IS” BASIS. SIGN FLYERS LLC. DOES NOT ASSURE OR WARRANT THE CORRECTNESS, COMPREHENSIVENESS OR COMPLETENESS OF THE DATA
MARKETING SERVICES
For the expedited processing and level of service provided by our marketing department, all marketing orders and packages include a 10% markup on all products and services excluding postage.
Since Sign Flyer’s permit number is indicated on the indicia, we will not be able to send you the remaining pieces of your marketing/mailing order. We will only be able to send you 5 samples. Remaining pieces can be stored for up to one month for future mailings, or recycled.
Sign Flyer’s permit indicia is the property of Sign Flyer’s and can only be used by Sign Flyers for any and all mailings. Any misuse of Sign Flyer’s permit indicia is prohibited and will result in automatic cancellation of your account; charges for violation and any postage fees.
MAILING LIST DATA ARE SOLD ON A STRICTLY “AS IS” BASIS. SIGN FLYERS LLC. DOES NOT ASSURE OR WARRANT THE CORRECTNESS, COMPREHENSIVENESS OR COMPLETENESS OF THE DATA
CREDIT CARD CHARGES
Orders of $600 or greater may require an authorization form and a copy of credit card and driver license (a valid photo ID).
All orders above $5,000.00 must be paid by cashier’s check, money order or wire transfer (please contact the accounting department for ABA information).
CHECKS
Please be advised that we do not accept checks from first time customers. If you have any questions, please email us at [email protected] or contact our Accounting Department.
Important: Your order will not be processed until payment is received
BROKER INFORMATION
If you’re a broker, we require that you place a minimum of (10) ten orders per month in order to keep your account active. If for some reason there is little or no activity on the account, the account is subject to conversion to a retail account.
CA, KY and TX Brokers: If you are a Sign Flyers Broker, and we do not have a record of Resellers Permit in our files you won’t be qualified for Sales Tax Exemption, please be notified that Sales Tax will apply to all of your orders.
We reserve the right to refuse service without disclosing a reason.
All prices are subject to change without notice, no adjustments will be made.
Please note that not all products are printed in the Texas and or Northern Kentucky facilities